Patient Service Representative
Fountain Valley, CA Fountain Valley, CA Full-time Full-time $17 - $28 an hour $17 - $28 an hour 17 hours ago 17 hours ago 17 hours ago Full Time Position with Benefits.
Job
Summary:
The Patient Services Representative is a versatile role often serving as the first point of contact for patients calling and entering the facility.
This position is intended to facilitate all intake procedures and remain highly responsive to the needs of the team, the imaging center, and the patients at any given time.
May be responsible for performing specific tasks and/or covering for/training other staff.
PRINCIPAL ACCOUNTABILITIES Greets patients in a polite, prompt, and helpful manner always.
Provides any necessary instructions and/or directions.
Informs appropriate department of patients(s) arrival Answers telephones in a pleasant and professional manner, takes messages, and deals with patient needs expeditiously Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes Ensures all pertinent insurance information and verifications and authorizations are obtained for procedures, prior to patient visit Completes patient registration, including verifying insurance as needed and updating demographics and payer/insurance information, and collecting time of service payments Accurately maintains and updates information in RIS and associated program Maintains clean, orderly waiting area (includes organization of reading materials).
Monitors waiting areas and ensures patient flow is properly managed Assists with photocopying, computer input/typing, scheduling radiology appointments, medical records calls Prepares daily deposits and processes end-of-day work as assigned Maintains office supplies Notifies Team Leader, or person in charge in the absence of the Team Leader, of equipment repair and/or building maintenance issues Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
Maintains strictest confidence of all patient's protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure Assumes responsibility for continually striving to meet goals as established by Newhope Imaging.
We share a commitment to the patient, to the Radiologists, to the Company, and to each other to strive toward the overall company goals that have been established Demonstrates willingness to cross-train and participate in all areas where medical reception staff is expected to provide coverage, as determined by department leadership; management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development) Denotes essential functions in accordance with the guidelines of the Americans with Disabilities Act.
The essential functions of this position include, but are not necessarily limited to, those specifically identified in this description.
The position and its essential functions may change over time, and these changes may not necessarily be reflected in the position description.
The Company may, at its sole discretion, add to, change, or expand the essential or marginal functions of this position Hourly Range:
$17-$28 REQUIRED SKILLS AND EXPERIENCE 1.
High school diploma or GED required 2.
Strong verbal and written skills 3.
Strong interpersonal skills to interact professionally and diplomatically with all people 4.
Minimum of one year of experience in a customer service setting; preferably a minimum of six months of experience as a receptionist in a health care setting 5.
Minimum typing speed of 50 wpm 6.
Knowledge of reception tasks, office policies/procedures, and proper completion and distribution of required paperwork 7.
Working knowledge on use of telephone and computer 8.
Ability to communicate clearly and effectively in person and on the telephone to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers 9.
Ability to effectively organize and prioritize tasks 10.
Ability to read, understand, and follow oral and/or written instructions.
Ability to file correctly by alphabetic or numeric systems 11.
Predictable attendance and punctuality in reporting to work and returning from breaks and meal breaks expected 12.
Bilingual English plus Spanish or Vietnamese speakers given preference ENVIRONMENTAL/WORKING CONDITIONS Combination office radiology setting.
Potential exposure to radiation, communicable diseases, and other conditions common to a radiology setting.
Varying shifts as needed.
PHYSICAL/MENTAL DEMANDS Variety of standing, sitting, stooping, and walking.
Must be able to sit for 8 to 12 hours per day.
Requires hand-eye coordination and finger dexterity.
Repetitive use of the hands.
Vision must be corrected to 20/20, and hearing must be in normal range.
Must have working knowledge of computer skills and be able to view computer screens for 8 to 12 hours per day.
Must be able to lift up to 20 pounds.
Occasional stress related to changing job responsibilities, timeliness required for checking in patients, and patient volume Newhope Imaging Center complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce.
If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.
If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Job Type:
Full-time Pay:
$17.
00 - $28.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance Standard shift:
Day shift Education:
High school or equivalent (Preferred)
Experience:
customer service setting:
1 year (Preferred) receptionist in a health care setting:
1 year (Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job
Summary:
The Patient Services Representative is a versatile role often serving as the first point of contact for patients calling and entering the facility.
This position is intended to facilitate all intake procedures and remain highly responsive to the needs of the team, the imaging center, and the patients at any given time.
May be responsible for performing specific tasks and/or covering for/training other staff.
PRINCIPAL ACCOUNTABILITIES Greets patients in a polite, prompt, and helpful manner always.
Provides any necessary instructions and/or directions.
Informs appropriate department of patients(s) arrival Answers telephones in a pleasant and professional manner, takes messages, and deals with patient needs expeditiously Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes Ensures all pertinent insurance information and verifications and authorizations are obtained for procedures, prior to patient visit Completes patient registration, including verifying insurance as needed and updating demographics and payer/insurance information, and collecting time of service payments Accurately maintains and updates information in RIS and associated program Maintains clean, orderly waiting area (includes organization of reading materials).
Monitors waiting areas and ensures patient flow is properly managed Assists with photocopying, computer input/typing, scheduling radiology appointments, medical records calls Prepares daily deposits and processes end-of-day work as assigned Maintains office supplies Notifies Team Leader, or person in charge in the absence of the Team Leader, of equipment repair and/or building maintenance issues Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
Maintains strictest confidence of all patient's protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure Assumes responsibility for continually striving to meet goals as established by Newhope Imaging.
We share a commitment to the patient, to the Radiologists, to the Company, and to each other to strive toward the overall company goals that have been established Demonstrates willingness to cross-train and participate in all areas where medical reception staff is expected to provide coverage, as determined by department leadership; management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development) Denotes essential functions in accordance with the guidelines of the Americans with Disabilities Act.
The essential functions of this position include, but are not necessarily limited to, those specifically identified in this description.
The position and its essential functions may change over time, and these changes may not necessarily be reflected in the position description.
The Company may, at its sole discretion, add to, change, or expand the essential or marginal functions of this position Hourly Range:
$17-$28 REQUIRED SKILLS AND EXPERIENCE 1.
High school diploma or GED required 2.
Strong verbal and written skills 3.
Strong interpersonal skills to interact professionally and diplomatically with all people 4.
Minimum of one year of experience in a customer service setting; preferably a minimum of six months of experience as a receptionist in a health care setting 5.
Minimum typing speed of 50 wpm 6.
Knowledge of reception tasks, office policies/procedures, and proper completion and distribution of required paperwork 7.
Working knowledge on use of telephone and computer 8.
Ability to communicate clearly and effectively in person and on the telephone to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers 9.
Ability to effectively organize and prioritize tasks 10.
Ability to read, understand, and follow oral and/or written instructions.
Ability to file correctly by alphabetic or numeric systems 11.
Predictable attendance and punctuality in reporting to work and returning from breaks and meal breaks expected 12.
Bilingual English plus Spanish or Vietnamese speakers given preference ENVIRONMENTAL/WORKING CONDITIONS Combination office radiology setting.
Potential exposure to radiation, communicable diseases, and other conditions common to a radiology setting.
Varying shifts as needed.
PHYSICAL/MENTAL DEMANDS Variety of standing, sitting, stooping, and walking.
Must be able to sit for 8 to 12 hours per day.
Requires hand-eye coordination and finger dexterity.
Repetitive use of the hands.
Vision must be corrected to 20/20, and hearing must be in normal range.
Must have working knowledge of computer skills and be able to view computer screens for 8 to 12 hours per day.
Must be able to lift up to 20 pounds.
Occasional stress related to changing job responsibilities, timeliness required for checking in patients, and patient volume Newhope Imaging Center complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce.
If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.
If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Job Type:
Full-time Pay:
$17.
00 - $28.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance Standard shift:
Day shift Education:
High school or equivalent (Preferred)
Experience:
customer service setting:
1 year (Preferred) receptionist in a health care setting:
1 year (Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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